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Responsible Communications

Image of a coffee cup being hit by a coffee pod and splashing coffee

Coffee ads banned for misleading ‘compostable’ claims

Two major coffee brands, Lavazza and Dualit, have had their adverts banned by the UK’s Advertising Standards Authority (ASA) for making misleading claims that their coffee pods and bags were ‘compostable’.
The ASA found that both companies gave the false impression that these products could be disposed of in domestic compost bins, when in reality they require specialist industrial composting facilities to break down properly.
Both brands argued that their products were certified to the European Standard EN13432, indicating industrial compostability, and claimed they did not intend to suggest home composting was possible. However, the ASA ruled that the term ‘compostable’ in the context of consumer products for home use would likely be interpreted by the average consumer as suitable for home composting.
The watchdog emphasised that failing to clarify such distinctions risks misleading consumers. The cases highlight the importance for brands to provide clear, accurate, and substantiated environmental claims, ensuring that consumers are not misled about the details of product disposal. The ruling serves as a lesson for marketeers that context, nuance and precision are essential to avoid regulatory action and reputational damage.

Article by: Dominic Tantram Topic: Blog, Practical Guidance, Responsible Communications, Sustainability Issues
Building a more sustainable future begins with being able to communicate your sustainability efforts as a business.

What is Responsible Communication?

As environmental concerns take centre stage, the importance of responsible communication within Corporate Social Responsibility (CSR) is paramount. It extends beyond mere transparency and clarity; it embodies a company’s authentic commitment to sustainable practices. This concept is vital for building trust with clients, stakeholders, and the wider public, ensuring that environmental issues are addressed sincerely, …

Article by: Max Shukla Topic: Hints and Tips, Responsible Communications
Carbon-neutral-communications - mage of a carbon neutral cloud under pressure from 3 forces (Regulation, Net Zero and Expectations

Carbon Neutral Communications

Despite considerable regulatory focus on carbon neutral claims, companies are still getting their communications wrong, so what is happening?
While many large companies now appear wary of making claims about carbon neutrality, we can still see considerable focus on these in the SME space, some fuelled by questionable labelling schemes.
This article reviews recent regulatory and best practice developments and explores where businesses have gone wrong.

Article by: Dominic Tantram Topic: Blog, Practical Guidance, Responsible Communications, Sustainability Issues, Sustainability Reporting

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